Aiming at ensuring that People Management provides quality services to every company, we have the Customized HelpDesk, where our clients can count on a team specialized in the solution implemented and especially in their Talent Management process, thus ensuring engagement and satisfaction of the entire company.
- Increase in the delivery capacity of your HR team
- Customized assistance, based on all characteristics of your program or internal project.
- Team qualified for assistance in every solution implemented
- Provision of customized materials to all users (videos, communications, tutorials, and others)
- Weekly monitoring of the evolution of the support provided
Gains And Results With Helpdesk Sap People cloud (Success factors)
- Higher adherence and engagement by users regarding the solution
- Increased quality of qualitative and quantitative data of the solution
- Better visibility regarding processes managed by the solution
- Provision of internal resources to other HR activities
Understand The Difference Between Help Desk And Service Desk
- The help desk is focused on serving all end users (officers, managers, analysts, trainees, and others) as to terms, navigation, and doubts on the use of the systematic process.
- Service desk is focused on serving from incidents to improvements as to the solution.