Customized Helpdesk

Aiming at ensuring that People Management provides quality services to every company, we have the Customized HelpDesk, where our clients can count on a team specialized in the solution implemented and especially in their Talent Management process, thus ensuring engagement and satisfaction of the entire company.

Estrutura de HelpDesk PersonalizadoStrengths

  • Strengths
  • Increase in the delivery capacity of your HR team
  • Customized assistance, based on all characteristics of your program or internal project.
  • Team qualified for assistance in every solution implemented
  • Provision of customized materials to all users (videos, communications, tutorials, and others)
  • Weekly monitoring of the evolution of the support provided

Gains And Results With Helpdesk Sap People cloud (Success factors)

  • Higher adherence and engagement by users regarding the solution
  • Increased quality of qualitative and quantitative data of the solution
  • Better visibility regarding processes managed by the solution
  • Provision of internal resources to other HR activities

Understand The Difference Between Help Desk And Service Desk

  • The help desk is focused on serving all end users (officers, managers, analysts, trainees, and others) as to terms, navigation, and doubts on the use of the systematic process.
  • Service desk is focused on serving from incidents to improvements as to the solution.

 

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